Business Administration Major in Hospitality Management

PROGRAM DESCRIPTION

The Business Administration in Hospitality Management Diploma Program is designed to develop students’ understanding of various functional aspects of business and commerce. The program provides learners with the opportunity to develop their analytical, problem-solving & decision-making skills through academic courses plus applied lab components. The program prepares graduates for entry positions, which ladder into supervisory/management in a broad range of business environments. These opportunities can be found in domestic & international business that include manufacturing, retail, medical, financial, government, and the tourism and hospitality industries. Students wishing to continue their studies have the potential to transfer their earned credits from this program to other higher learning institutions subject to the admissions policies of the receiving institute.

This program enables students to master the management and operational skills needed in the hospitality industry. Learners are introduced to best practices applied in management roles while being introduced to the many facets of the current global activities affecting the industry.

LEARNING OBJECTIVES

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Analyze basic business issues and apply techniques to solve non-complex problems
• Compare the various moral philosophies that make up ethics
• Demonstrate confidence and competency with communication skills and team-working skills appropriate in a given context
• Demonstrate knowledge of environmental concerns facing Canadian businesses
• Demonstrate the ability to research and prepare academic papers at the undergraduate level
• Evaluate critically the theories on business management and apply them to business scenarios
• Evaluate the impact of increasing globalization of business on business decision-making
• Recognize the interdisciplinary nature of business administration and proactively apply appropriate skills
• Solve dilemmas by using ethical solutions
• Understand the Canadian economic systems, concepts and application including global implications
• Apply knowledge and understanding of all related businesses in the hospitality industry
• Appraise and administer the responsibilities of a hospitality property’s accounting department while understanding financial related statements and the impact of inventory control systems
• Appraise productivity and raise performance standards while applying human resources functions into motivational strategies
• Demonstrate and organize a plan to increase profits while analyzing the demands of today’s guests
• Demonstrate communication skills essential for effective leadership needs for supervisors and executive management
• Design and construct a hospitality related business through effective marketing strategies
• Evaluate and implement the current computerized accounting and property management systems required in all sectors of the hospitality industry
• Evaluate hospitality management issues and leadership opportunities
• Evaluate the ethical challenges of daily business decisions in the hospitality industry
• Evaluate the impact of current technology in various areas of the hospitality industry while integrating guest safety and control guidelines required in daily operations
• Evaluate the legal system in Canada and its impact in hospitality related industries
• Evaluate the role of each staff member in maintaining high-quality service while maintaining a profitable enterprise
• Examine food and beverage costs to establish profitable pricing which includes labour costs
• Examine international negotiating issues and evaluate the fundamentals of international hotel human resources recruiting, hiring and training practices
• Examine marketing and selling strategies for overcoming travel and trade barriers in a global community
• Interpret the unique challenges and opportunities of hotel projects and evaluate government involvement affecting hospitality companies
• Research, establish a consultancy partnership, and maintain communication throughout the project, including proposing a monitoring and audit strategy, documenting progress, conducting a final assessment, and engaging in professional networking to enhance the consultancy process and personal growth.
• Develop and deliver a well-structured speech by determining a clear speech goal aligned with audience needs, adapting content based on audience characteristics, gathering relevant information from credible sources, and organizing material to ensure clarity, accuracy, and persuasiveness.
• Exhibit professionalism in virtual and in-person business settings, including making a positive first impression, using appropriate communication etiquette, managing business logistics, maintaining a professional digital presence, and navigating social events effectively.
• Apply mathematical and financial concepts, including algebra, linear relationships, break-even analysis, interest calculations, and amortization tables, to effectively solve real-world business problems.