Hospitality Management

PROGRAM DESCRIPTION

This program enables students to master the management and operational skills needed in the hospitality industry. Learners are introduced to best practices applied in management roles while being introduced to the many facets of the current global activities affecting the industry.

Key Highlights:

• Well-rounded and structured curriculum that covers all the essential aspects of hospitality management
• Offers practical and immersive learning opportunities to develop skills for real world applications
• No prior experience and specific prerequisites are required to enroll
• Integrates ethical considerations into the curriculu

Master the Fundamentals of:

• Basic Hotel and Restaurant Accounting
• Canadian Hospitality Law
• Convention Management and Service
• Food, Beverage & Labour Cost Control
• Hospitality Facilities Management and Design
• Introduction to the Hospitality Industry
• Managing Beverage Operations
• Managing Front Office Operations
• Managing Hospitality Human Resources
• Managing Housekeeping Operations
• Managing Service in Food & Beverage Operations
• Supervision in the Hospitality Industry
• Principles of Marketing
• Organizational Behaviour
• Business Communication
• Computer Technology in the Hospitality Industry
• Hospitality Sales and Marketing
• Digital Marketing
• The Business of Tourism
• Hospitality Financial Management
• Urban Tourism
• AI in Hospitality Management

LEARNING OBJECTIVES

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Apply knowledge and understanding of all related businesses in the hospitality industry
• Appraise and administer the responsibilities of a hospitality property’s accounting department while understanding financial related statements and the impact of inventory control systems
• Appraise productivity and raise performance standards while applying human resources functions into motivational strategies
• Demonstrate and organize a plan to increase profits while analyzing the demands of today’s guests
• Demonstrate communication skills essential for effective leadership needs for supervisors and executive management
• Design and construct a hospitality related business through effective marketing strategies
• Evaluate and implement the current computerized accounting and property management systems required in all sectors of the hospitality industry
• Evaluate hospitality management issues and leadership opportunities
• Evaluate the ethical challenges of daily business decisions in the hospitality industry
• Evaluate the impact of current technology in various areas of the hospitality industry while integrating guest safety and control guidelines required in daily operations
• Evaluate the legal system in Canada and its impact in hospitality related industries
• Evaluate the role of each staff member in maintaining high-quality service while maintaining a profitable enterprise
• Examine food and beverage costs to establish profitable pricing which includes labour costs
• Examine international negotiating issues and evaluate the fundamentals of international hotel human resources recruiting, hiring and training practices
• Examine marketing and selling strategies for overcoming travel and trade barriers in a global community
• Interpret the unique challenges and opportunities of hotel projects and evaluate government involvement affecting hospitality companies.
• Understand core concepts and principles relevant to the subject area.
• Interpret and analyze real-world scenarios to support decision-making.
• Apply tools, methods, or frameworks to solve industry-specific problems.
• Evaluate trends and innovations to make informed strategic recommendations.