Flight Attendant Preparation

PROGRAM DESCRIPTION

This program prepares students for a career as a Flight Attendant by providing a broad range of information about the airline industry as well as specific knowledge required for the role and responsibilities of the position. This comprehensive curriculum, which includes Canadian and international content, develops the necessary skills and knowledge base needed by students to qualify for a cabin crew position within the domestic or international airlines. The program consists of courses related to aviation geography, introduction to aviation and airline industry, onboard safety and emergency procedures, aviation security, airline customer service and Flight Attendant career preparation. The successful completion of this program gives students a competitive edge and contributes to jump-starting their career.

LEARNING OBJECTIVES

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Analyze global geographic features and their significance to the aviation industry, demonstrating an understanding of world geography as it pertains to airline operations.
• Describe the evolution of the airline industry and its current structure, including key regulatory bodies and their roles in aviation operations.
• Evaluate and implement emergency procedures, including the deployment of safety equipment and the management of aircraft incidents, while adhering to crew responsibilities and protocols.
• Assess security protocols for cabin safety, including passenger screening procedures and crew responsibilities in handling security-related incidents, while understanding the legal implications of aviation security regulations.
• Implement exceptional customer service principles, demonstrating effective techniques for addressing passenger needs, complaints, and inquiries, while providing high-quality inflight service.
• Develop a comprehensive career plan that includes skills development, networking strategies, and a deep understanding of the airline hiring process, preparing targeted application materials for specific roles in the industry.
• Demonstrate proficiency in medical emergency response techniques, including first aid and CPR, while evaluating health and safety regulations to mitigate risks in aviation environments.