Hospitality & Tourism Management

Curriculum

In-Class | Distance | Blended
Duration: 60 Weeks
Hours: 1422 Hrs. including 1152 Hrs. (Instructional)  270 Hrs. (Co-op Experience)

1. Basic Hotel and Restaurant Accounting
Duration: 48 Hrs.
Prerequisites: None

• Understand fundamentals of Accounting in the Hospitality industry
• Analyze Business Structures and practice Internal Control Procedures 
• Master Accounting Cycles
• Understand Financial Statements

2. Canadian Hospitality Law
Duration: 48 Hrs.
Prerequisites: None

• Understand the legal framework of Canadian Hospitality Law
• Learn about Guest Protection and Safety
• Compliance with legislation, bylaws, codes, and acts

3. Convention Management and Service
Duration: 48 Hrs.
Prerequisites: None

• Learn Practices in Managing Meetings and Conventions
• Understand Convention Services
• Master Event Operations

4. Food, Beverage & Labour Cost Control
Duration: 48 Hrs.
Prerequisites: None

• Learn concepts on Food & Beverage Controls
• Analyze techniques on Cost Management
• Learn fundamental Financial Management

5. Hospitality Facilities Management and Design
Duration: 48 Hrs.
Prerequisites: None

• Learn about the Fundamentals of Managing Hospitality Facilities
• Practice sustainable Facility Maintenance
• Understand Building Systems
• Equipment Management

6. Introduction to the Hospitality Industry
Duration: 48 Hrs.
Prerequisites: None

• Learn the fundamentals of hospitality industry
• Discover current travel trends and travel research
• Gain insights on industry’s operations, structures, and Canadian tourism
• Discover careers related to hospitality management diploma

7. Managing Beverage Operations
Duration: 48 Hrs.
Prerequisites: None

• Bar Operations & Beverage Management
• Learn key leadership practices for Bar Management
• Understand theories on Beverages

8. Managing Front Office Operations
Duration: 48 Hrs.
Prerequisites: None

• Fundamentals of Hotel Operations
• Understand Guest Cycles and Revenue Management
• Master Housekeeping and audits
• Practices for Revenue Optimization
• Integrate Human Resources in Hospitality

9. Managing Hospitality Human Resources
Duration: 48 Hrs.
Prerequisites: None

• Understand Human Resource Management
• Explore Labor Relations
• Analyze Industry Challenges

10. Managing Housekeeping Operations
Duration: 48 Hrs.
Prerequisites: None

• Understand Housekeeping Operations & Communications
• Managing Housekeeping Responsibilities
• Master Inventory and Cost Control
• Learn about Safety and Security in Housekeeping
• Practice specialized skills and best practices

11. Managing Service in Food & Beverage Operations
Duration: 48 Hrs.
Prerequisites: None

• Define and Understand Service in Hospitality
• Contextualize learn the Trends in Hospitality
• Learn the Structure and Operations of Hospitality Sectors
• Managing Functions and Responsibilities
• Develop Ethics, Social Responsibilities and Skills

12. Supervision in the Hospitality Industry
Duration: 48 Hrs.
Prerequisites: None

• Understand Core Supervisory Fundamentals
• Learn Performance Management
• Explore Team Dynamics in Hospitality
• Developing Personally and Professionally

13. Cross-cultural Tourism
Duration: 48 Hrs.
Prerequisites: None

• Understand different values, attitudes, beliefs, and behaviors of your own self and other cultures.
• Describe and explain consequences of ethnocentrism, prejudice, racism, and stereotyping.
• Learn tourists’ needs and behaviors including communications styles, individualism, power dynamics, and values.
• Design culturally sensitive tourism products and create problem-solving strategies regarding cultural differences and conflicts.

14. Destination Marketing
Duration: 48 Hrs.
Prerequisites: None

• Understand the fundamentals of marketing, structures, and functions, and its application to destination marketing and management organizations or DMO
• Discuss the importance of sales, advertising media, public relations and social media in integrated marketing communications for destination development 
• Learn to do market research and create marketing plans for destination brands.

15. Ethics & Sustainable Tourism
Duration: 48 Hrs.
Prerequisites: None

• Expose the learner to a variety of information, website, articles and diverging point of views on sustainable tourism. 
• Understand how ethics impacts tourism and how to manage it effectively and responsibly.
• Measure ethical tourism performance and create marketing plans.

16. Human Resources Management in Tourism
Duration: 48 Hrs.
Prerequisites: None

• Gain knowledge on human resource management plan’s components.
• Learn the responsibilities of human resource managers in the tourism industry.
• Analyze how developing work patterns impact HR concerns in the tourism sector.

17. Introduction to Tourism
Duration: 48 Hrs.
Prerequisites: None

• Hospitality Industry Fundamentals
• Analyze different types of restaurants and hotels based on features
• Explore various hotel department functions
• Discover diverse career options

18. Restaurant & Food Service Operations
Duration: 48 Hrs.
Prerequisites: None

• Learn the restaurant and food service business’ basic knowledge, structures, types, operations, and other best practices in food production and sanitation
• Know the restaurant manager’s core responsibilities including menu planning, budgeting, staffing, training, and guest relations. 
• Research and choose adequate food service operations technology

19. Sport and Recreation Management: Laws & Risks
Duration: 48 Hrs.
Prerequisites: None

• Learn legal issues in Canadian sport and recreation management including risk analysis, insurance, legal liability, issues in tourism and casual recreation, and professional and amateur sport participation.
• Explain risk management in adventure and high-risk tourism and practice best approaches in different environments.
• Identify the responsibilities of various levels of government in recreation risk management.

20. Technology in Travel
Duration: 48 Hrs.
Prerequisites: Transportation Fares & Costing (Recommended)

• Learn how to operate a Global Distribution System (GDS), also called a Computerized Reservation System (CRS). 
• Accomplish two (2) computer-based training module courses from Vocational Instruction and Software, Incorporated (VIASINC) for the SABRE reservations system.
• Learn to create bookings, encode-decode cities and airports, display flight schedules, create Passenger Name Record (PNR) using case studies.

21. Tourism Geography
Duration: 48 Hrs.
Prerequisites: None

• Understand basic geographical concepts of the world
• Identify key major attractions and destinations
• Learn the essentials for traveling
• Familiarize the different systems used globally when traveling

22. Tourism Office Operations
Duration: 48 Hrs.
Prerequisites: None

• Understand the fundamentals of travel agency operations.
• Explain how regulatory reforms, competitive markets, and automation have affected travel agencies.
• Learn airline regulations, aircraft routes, types, airline agreements, and other activities influencing airfares.

23. Tourism Product & Service Operations
Duration: 48 Hrs.
Prerequisites: None

• Get to know various tourism products including surface and ground Transportation (rail, car rental and motor coach companies), accommodation, cruise industry, tour operators, and events. 
• Understand the importance of the different modes of surface transportation to the tourism industry and issues related to them.
• Learn how to research suppliers while evaluating costing models (MNEs) in creating itineraries.

24. Transportation Fares & Costing
Duration: 48 Hrs.
Prerequisites: None

• Gain overview of domestic, trans-border, and international air tariff structures, applicable taxes, currency, and ticketing processes. 
• Learn to interpret and apply domestic fare and rule displays
• Understand international fare systems and elements of mileage systems.

25. Practicum
Duration: 270