Hospitality & Tourism Management

Program Description

This program enables students to master the management and operational skills needed in the hospitality industry. Learners are introduced to best practices applied in management roles while being introduced to the many facets of the current global activities affecting the industry. This program is also designed to prepare learners for a career in tourism industry sectors as well as with associations that provide different products and services to tourists. The program examines all sectors of tourism with a particular focus on best practices at all levels of employment and management.

Learning Objectives

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Apply knowledge and understanding of all related businesses in the hospitality industry
• Appraise and administer the responsibilities of a hospitality property’s accounting department while understanding financial related statements and the impact of inventory control systems
• Appraise productivity and raise performance standards while applying human resources functions into motivational strategies
• Demonstrate and organize a plan to increase profits while analyzing the demands of today’s guests
• Demonstrate communication skills essential for effective leadership needs for supervisors and executive management
• Design and construct a hospitality related business through effective marketing strategies
• Evaluate and implement the current computerized accounting and property management systems required in all sectors of the hospitality industry
• Evaluate hospitality management issues and leadership opportunities
• Evaluate the ethical challenges of daily business decisions in the hospitality industry
• Evaluate the impact of current technology in various areas of the hospitality industry while integrating guest safety and control guidelines required in daily operations
• Evaluate the legal system in Canada and its impact in hospitality related industries
• Evaluate the role of each staff member in maintaining high-quality service while maintaining a profitable enterprise
• Examine food and beverage costs to establish profitable pricing which includes labour costs
• Examine international negotiating issues and evaluate the fundamentals of international hotel human resources recruiting, hiring and training practices
• Examine marketing and selling strategies for overcoming travel and trade barriers in a global community
• Interpret the unique challenges and opportunities of hotel projects and evaluate government involvement affecting hospitality companies
• Recognize emerging tourism industry trends and innovations
• Describe the nature and characteristics of tourists
• Explain industry infrastructures developments and needs
• Discuss the international tourism marketplace
• Demonstrate leadership and creativity in tourism industry activities
• Solve dilemmas by using ethical solutions
• Apply concepts of sustainability to tourism sectors
• Explain product development and distribution
• Integrate cross-cultural understanding in simulated workplace situations
• Research the concepts and characteristics of tourism as an area of academic and applied study
• Appraise the place of tourism in the communities and environments that it affects
• Apply best practices in various tourism businesses in aspects of management, operations, human resources, and legal issues
• Apply for employment and prepare a Cover Letter, Resume, and practice interview skills
• Evaluate trends and innovations to make informed strategic recommendations