Introduction to the Hospitality Industry

The purpose of this certificate course is to provide you with an introduction to the world of business and particularly to business as it applies to the hospitality industry. More specifically, the course will provide an opportunity for you to: become acquainted with the social, economic and environmental context within which the hospitality industry operates; understand the structure, nature and operating characteristics of the different sectors of the hospitality industry; obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management.

 

Entry Requirements
Students must complete an intake with recruitment team.

• Applicants must provide a valid photo ID or birth certificate
• Applicants must hold a high school diploma or be at least 19 years of age
• Students under the age of 19 require their parent or guardian’s signature
• Student must complete an intake with Admissions team member

 

Admission Requirements:
Basic Requirements​

• High School Completion: Applicants must have a high school diploma or an equivalent qualification.
• Age Requirement: Minimum 19 years of age.
• Mature Student Status*: Applicants who have not completed high school and are at least 19 years of age, may apply as a mature student.

*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or equivalent. The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.
 

Course Prerequisites
None

Course Duration
8 Weeks / 48 hours

Cost
CAD 850

Delivery Methods
Online| On-campus| Combined

Completion
Certificate

Learning Outcomes
Upon successful completion of this course, students will be able to:

• Define “service” and summarize the role of service in the hospitality industry.
• Become acquainted with the social, economic and environmental context within which the hospitality industry operates in Canada.
• Summarize reasons people travel and describe travel trends and types of travel research.
• Understand the structure, nature and operating characteristics of the different sectors of the Canadian hospitality industry: food service, lodging and tourism.
• Obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management.
• Understand the difference between hotel cost and revenue Centres.
• Identify the role of managers in the Canadian hospitality industry and to highlight their principal responsibilities.
• Develop an appreciation for Social Responsibility and ethics as it pertains to business management.
• Provide an opportunity for further developing those skills which are important to learning, e.g. library skills, study skills, and so forth.
• Judge whether the hospitality profession suits your abilities, tastes, and career interests.
• Experience working collaboratively in groups to achieve specified goals.

 

Student Progression And Reporting
Student will be assessed by daily attendance, assignments, and completion of in class activities.

 

Completion Requirements:
To successfully complete this course, students must:

• Pass the final exam
• Attend a minimum of 80% of the scheduled classes
• Achieve a minimum overall score of 50%

 

Minimum Technology Requirement:

Component	Specification
Processor	Intel Core i5 or AMD Ryzen 5 (or better)
RAM	At least 8 GB
Storage	Minimum 256 GB (SSD recommended)
Internet	High-speed connection
Peripherals	Webcam, Microphone, Headphones/Earbuds
Operating System	Windows 10 or newer, macOS 10.14 or newer
Software	Web browser (Chrome, Firefox, Safari, or Edge), Video conferencing tools (e.g., Zoom, Microsoft Teams)

Course Schedule: