Tourism, Hospitality & Canada Experience Co-op Program

Curriculum

In-Class | Distance | Blended
Duration: 24 Months
Hours: 1920 Hrs. including 1000 Hrs. (Instructional)  920 Hrs. (Co-op Experience)

1. COMMUNICATIONS FOR THE HOTEL AND TOURISM INDUSTRY PART 1
Duration: 60 Hrs.
Prerequisites: None

• Key steps and language for effective writing 
• Learn grammar fundamentals
• Practice restaurant communication 
• Communications in restaurant service

2. INTRODUCTION TO FOOD AND BEVERAGE SERVICE
Duration: 60 Hrs.
Prerequisites: None

• Understand the industry and its core principles
• Implement proper restaurant service techniques
• Focus on customer satisfaction

3. INTRODUCTION TO HOSPITALITY
Duration: 52 Hrs.
Prerequisites: None

• Hospitality Industry Fundamentals
• Analyze different types of restaurants and hotels based on features
• Explore various hotel department functions
• Discover diverse career options

4. INTRODUCTION TO THE TOURISM INDUSTRY
Duration: 48 Hrs.
Prerequisites: None

• Hospitality Industry Fundamentals
• Analyze different types of restaurants and hotels based on features
• Explore various hotel department functions
• Discover diverse career options

5. CANADIAN WORKPLACE
Duration: 48 Hrs.
Prerequisites: None

• Use business language and jargon
• Learn Canadian business etiquette
• Discuss the benefits of networking
• Apply effective time management skills

6. WINTER TOURISM
Duration: 48 Hrs.
Prerequisites: None

• Define terminologies associated with winter destinations
• Analyze safety issues regarding winter sports
• Describe various careers in the winter tourism sector

7. CRUISE TOURISM
Duration: 48 Hrs.
Prerequisites: None

• Learn about Cruising and Tourism
• Distinguish among different types of itineraries
• Understand fundamental ship operations

8. COMMUNICATIONS FOR THE HOTEL AND TOURISM INDUSTRY PART 2
Duration: 60 Hrs.
Prerequisites: None

• Acquire professional communication skills specific to Tourism
• Learn specific work skills for international success
• Understand Hospitality Industry Communication
• Practice social international awareness

9. CAREER PREPARATION
Duration: 48 Hrs.
Prerequisites: None

• Understand employability skills required in the Canadian workplace
• Evaluate personal strengths, weaknesses, opportunities, and threats
• Understand the process of securing a position in a company.

10. CUSTOMER SERVICE – PART 1
Duration: 48 Hrs.
Prerequisites: None

• Practice the fundamentals of exceptional customer service
• Apply techniques for specific service scenarios
• Resolve guest issues professionally 
• Provide inclusive hospitality

11. HOSPITALITY INDUSTRY AUTOMATION
Duration: 48 Hrs.
Prerequisites: None

• An overview on the property management system (PMS)
• Perform basic tasks (check in/out a guest, making reservations, etc.)
• Provide service for guests
• Understand the importance of new media to hospitality

12. FLIGHT ATTENDANT CAREER
Duration: 60 Hrs.
Prerequisites: None

• Understand the profession, its roles and responsibilities
• Acquire basic aviation knowledge
• Master communication procedures for various scenarios, authorities and airlines
• Understand the critical role of safety and security checks
• Apply in-flight learned skills

13. INTRODUCTION TO HOUSEKEEPING
Duration: 52 Hrs.
Prerequisites: None

• Identify the general trends major functions in housekeeping operations
• Understand the importance of customer care, privacy, and security as a part of the housekeeper’s role
• Demonstrate the safe use of tools and equipment in completing housekeeping tasks

14. INTRODUCTION TO HOSPITALITY FRONT OFFICE
Duration: 52 Hrs.
Prerequisites: None

• Summarize the main function of the front office department as part of a hotel.
• Display the key skills of a professional front office agent.
• Identify the hotel guest needs and action required.
• Demonstrate the ability to use a Property Management System.

15. INTRODUCTION TO THE AIRLINE INDUSTRY
Duration: 48 Hrs.
Prerequisites: None

• Understand the history, current scale, new trends, and scope of the airline industry
• Learn the various operational business functions of airlines
• Describe the diverse duties and responsibilities as airline personnel
• Familiarize with airline business and environment

16. TOUR GUIDING
Duration: 48 Hrs.
Prerequisites: None

• Understand the tour conducting industry and its importance
• Equipping the necessary social and communication skills as a tour guide/manager

17. TOURISM GEOGRAPHY
Duration: 52 Hrs.
Prerequisites: None

• Understand basic geographical concepts of the world
• Identify key major attractions and destinations
• Learn the essentials for traveling
• Familiarize the different systems used globally when traveling

18. WINE AND BEVERAGE (BEER) SERVICE
Duration: 48 Hrs.
Prerequisites: None

• Explore the different types of wines, beers, and beverages produced globally
• Understand the art of pairing wine and beer with food
• Master the proper service techniques 

19. CUSTOMER SERVICE – PART II
Duration: 60 Hrs.
Prerequisites: None

• Identify the key features of good customer service
• Define professional customer service
• Provide inclusive service
• Acquire conflict resolution skills
• Understand and apply effective communication skills in a Canadian context