Travel, Tourism & Flight Attendant Preparation

Curriculum

In-Class | Distance
Duration: 11 Months
Hours: 984 Hrs. including 864 (Instructional) and 120 Hrs. (Co-op)

1. Cross-cultural Tourism
Duration: 48 Hrs.
Prerequisites: None

• Understand different values, attitudes, beliefs, and behaviors of your own self and other cultures.
• Describe and explain consequences of ethnocentrism, prejudice, racism, and stereotyping.
• Learn tourists’ needs and behaviors including communications styles, individualism, power dynamics, and values.
• Design culturally sensitive tourism products and create problem-solving strategies regarding cultural differences and conflicts.

2. Destination Marketing
Duration: 48 Hrs.
Prerequisites: None

• Understand the fundamentals of marketing, structures, and functions, and its application to destination marketing and management organizations or DMO
• Discuss the importance of sales, advertising media, public relations and social media in integrated marketing communications for destination development 
• Learn to do market research and create marketing plans for destination brands.

3. Ethics & Sustainable Tourism
Duration: 48 Hrs.
Prerequisites: None

• Expose the learner to a variety of information, website, articles and diverging point of views on sustainable tourism. 
• Understand how ethics impacts tourism and how to manage it effectively and responsibly.
• Measure ethical tourism performance and create marketing plans.

4. Human Resources Management in Tourism
Duration: 48 Hrs.
Prerequisites: None

• Gain knowledge on human resource management plan’s components.
• Learn the responsibilities of human resource managers in the tourism industry.
• Analyze how developing work patterns impact HR concerns in the tourism sector.

5. Introduction to Tourism
Duration: 48 Hrs.
Prerequisites: None

• Hospitality Industry Fundamentals
• Analyze different types of restaurants and hotels based on features
• Explore various hotel department functions
• Discover diverse career options

6. Restaurant & Food Service Operations
Duration: 48 Hrs.
Prerequisites: None

• Learn the restaurant and food service business’ basic knowledge, structures, types, operations, and other best practices in food production and sanitation
• Know the restaurant manager’s core responsibilities including menu planning, budgeting, staffing, training, and guest relations. 
• Research and choose adequate food service operations technology

7. Sport and Recreation Management: Laws & Risks
Duration: 48 Hrs.
Prerequisites: None

• Learn legal issues in Canadian sport and recreation management including risk analysis, insurance, legal liability, issues in tourism and casual recreation, and professional and amateur sport participation.
• Explain risk management in adventure and high-risk tourism and practice best approaches in different environments.
• Identify the responsibilities of various levels of government in recreation risk management.

8. Technology in Travel
Duration: 48 Hrs.
Prerequisites: Transportation Fares & Costing (Recommended)

• Learn how to operate a Global Distribution System (GDS), also called a Computerized Reservation System (CRS). 
• Accomplish two (2) computer-based training module courses from Vocational Instruction and Software, Incorporated (VIASINC) for the SABRE reservations system.
• Learn to create bookings, encode-decode cities and airports, display flight schedules, create Passenger Name Record (PNR) using case studies.

9. Tourism Geography
Duration: 48 Hrs.
Prerequisites: None

• Understand basic geographical concepts of the world
• Identify key major attractions and destinations
• Learn the essentials for traveling
• Familiarize the different systems used globally when traveling

10. Tourism Office Operations
Duration: 48 Hrs.
Prerequisites: None

• Understand the fundamentals of travel agency operations.
• Explain how regulatory reforms, competitive markets, and automation have affected travel agencies.
• Learn airline regulations, aircraft routes, types, airline agreements, and other activities influencing airfares.

11. Tourism Product & Service Operations
Duration: 48 Hrs.
Prerequisites: None

• Get to know various tourism products including surface and ground Transportation (rail, car rental and motor coach companies), accommodation, cruise industry, tour operators, and events. 
• Understand the importance of the different modes of surface transportation to the tourism industry and issues related to them.
• Learn how to research suppliers while evaluating costing models (MNEs) in creating itineraries.

12. Transportation Fares & Costing
Duration: 48 Hrs.
Prerequisites: None

• Gain overview of domestic, trans-border, and international air tariff structures, applicable taxes, currency, and ticketing processes. 
• Learn to interpret and apply domestic fare and rule displays
• Understand international fare systems and elements of mileage systems.

13. Introduction to Aviation
Duration: 48 Hrs.
Prerequisites: None

• Master Aviation Essentials
• Develop customer service techniques
• Practice fundamental safety procedures

14. Aviation Geography
Duration: 48 Hrs.
Prerequisites: None

• Comprehend and apply Aviation Geography 
• Understand concepts of 24-hour clock and flight operations

15. Aviation Security
Duration: 48 Hrs.
Prerequisites: None

• Sharpen Security Skills
• Develop heightened awareness
• Emphasis on Safety and Security 

16. Customer Service
Duration: 48 Hrs.
Prerequisites: None

• Master Customer Care
• Learn in-flight skills as a service provider
• Acquire effective problem solving techniques 

17. Professional Development
Duration: 48 Hrs.
Prerequisites: None

• Understand the Flight Attendant Career Path
• Master Communication
• Navigate the Hiring Process
• Acquire Interview Skills
• Develop Your Career Roadmap

18. Safety and Emergency Procedures
Duration: 48 Hrs.
Prerequisites: None

• Master Aircraft Safety
• Explain the use of aircraft safety and emergency equipment
• Practice safety procedures
• Crew Readiness

19. Practicum
Duration: 120 Hrs.