Hospitality Management and Flight Attendant Preparation

PROGRAM DESCRIPTION

This program enables students to master the management and operational skills needed in the hospitality industry. Learners are introduced to best practices applied in management roles while being introduced to the many facets of the current global activities affecting the industry. It also prepares students for a career as a Flight Attendant by providing a broad range of information about the airline industry as well as specific knowledge required for the role and responsibilities of the position. This comprehensive curriculum, which includes Canadian and international content, develops the necessary skills and knowledge base needed by students to qualify for a cabin crew position within the domestic or international airlines. The program consists of courses related to aviation geography, introduction to aviation and airline industry, onboard safety and emergency procedures, aviation security, airline customer service and Flight Attendant career preparation. The successful completion of this program gives students a competitive edge and contributes to jump-starting their career.

Key Highlights

• The program provides thorough coverage of all essential aspects for a Flight Attendant and Hospitality Management career.
• Participate in a mock flight exercise and apply learned safety and in-flight service procedures.
• Gain a market advantage through a cross-cultural curriculum (Canadian and International).
• Go beyond theoretical knowledge with practical training and hands-on experience in key areas such as in-flight services, interview skills, and emergency procedures.
• An intensive 52-week program designed to help you gain the necessary qualifications in a shorter time frame.

LEARNING OBJECTIVES

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Apply knowledge and understanding of all related businesses in the hospitality industry.
• Appraise and administer the responsibilities of a hospitality property’s accounting department while understanding financial statements and the impact of inventory control systems.
• Appraise productivity and raise performance standards while applying human resources functions into motivational strategies.
• Demonstrate and organize a plan to increase profits while analyzing the demands of today’s guests.
• Demonstrate communication skills essential for effective leadership for supervisors and executive management.
• Design and construct a hospitality-related business through effective marketing strategies.
• Evaluate and implement current computerized accounting and property management systems required in all sectors of the hospitality industry.
• Evaluate hospitality management issues and leadership opportunities.
• Evaluate the ethical challenges of daily business decisions in the hospitality industry.
• Evaluate the impact of current technology in various areas of the hospitality industry while integrating guest safety and control guidelines required in daily operations.
• Evaluate the legal system in Canada and its impact on hospitality-related industries.
• Evaluate the role of each staff member in maintaining high-quality service while maintaining a profitable enterprise.
• Examine food and beverage costs to establish profitable pricing, including labour costs.
• Examine international negotiating issues and evaluate the fundamentals of international hotel human resources recruiting, hiring, and training practices.
• Examine marketing and selling strategies for overcoming travel and trade barriers in a global community.
• Interpret the unique challenges and opportunities of hotel projects and evaluate government involvement affecting hospitality companies.
• Understand the importance of world geography and apply this knowledge to the aviation industry.
• Identify global features (continents, hemispheres, latitude/longitude, time zones, Prime Meridian, equator, International Date Line).
• Understand the application of and conversion to the 24-hour clock.
• Identify the phonetic alphabet, three-letter airport codes, and two-letter airline codes and use them appropriately.
• Identify the location of world continents and major countries relevant to the airline industry.
• Identify major air carriers around the world.
• Describe the history and current state of the airline industry.
• Use aviation terminology appropriately.
• Identify national and international regulatory bodies and their roles.
• Describe a typical air operator’s corporate structure and organizational chart.
• Identify cabin crew operating requirements.
• Identify airport infrastructure.
• Describe the basic components of aircraft and explain the theory of flight.
• Identify the world’s major aircraft manufacturers.
• Identify and describe major aircraft systems.
• Explain the use of aircraft safety and emergency equipment.
• Describe causes, prevention, and handling of aircraft emergencies and accidents.
• Describe crewmember responsibilities and safety procedures for onboard emergencies.
• Use effective communication in normal, abnormal, and emergency situations, including PA announcements.
• Demonstrate emergency evacuation procedures through mock flight preparation.
• Identify the importance of cabin and passenger safety and security checks.
• Describe airport screening procedures for passengers and crew.
• Identify and explain crew security procedures onboard aircraft.
• Describe procedures for handling security-related incidents.
• Explain principles of exceptional customer service.
• Identify procedures for serving customers with special needs.
• Describe techniques for handling customer complaints.
• Describe classes and components of inflight service.
• Explain crew onboard service procedures.
• Identify onboard service equipment.
• Describe and demonstrate onboard service sequence.
• Describe the Flight Attendant career.
• Explain crew conduct and performance expectations.
• Explain professionalism and business etiquette in the airline industry.
• Describe steps in effective communication.
• Develop an effective Flight Attendant career plan.
• Describe the airline hiring process overview.
• Compose effective job application correspondence (resume, cover letter, etc.).
• Demonstrate interview skills and techniques.
• Demonstrate professional behaviour and confidence.
• Develop and implement a personalized career strategy aligned with strengths and industry trends.
• Analyze cabin crew responsibilities and emergency procedures, applying de-escalation skills and safety regulations.
• Apply AI technologies to optimize operations, safety, and customer experience in aviation.
• Analyze and implement AI-driven solutions to enhance service quality and operational efficiency in hospitality.