Introduction to Hospitality Facilities Management Certificate Course

Introduction to Hospitality and Facilities Management

Build a strong foundation in delivering exceptional guest experiences and managing efficient, high-performing facilities with Introduction to Hospitality and Facilities Management. This comprehensive program equips you with the essential administrative, operational, and leadership skills needed to support hotels, resorts, event venues, corporate facilities, and commercial properties.

Gain practical knowledge in hospitality operations, customer service excellence, facilities maintenance planning, health and safety standards, budgeting and financial oversight, vendor coordination, and team supervision. Develop the expertise to ensure welcoming environments, smooth daily operations, and well-maintained spaces that meet organizational and client expectations.

Designed for aspiring hospitality professionals, facility supervisors, and operations leaders, this program prepares you to confidently manage both service delivery and physical assets across diverse environments. Together with Eton, your rewarding career in hospitality and facilities management begins here.

Program Advantage

40-Hour In-Depth Instructor-Led Training
Comprehensive Learning Modules
In-class, distance and via blended learning
Guided Mentorship by Industry Experts
24/7 Support

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At Eton College, we pride ourselves on delivering high-standard education in Vancouver, Canada. For more than 20 years, we have been proud to help 83% of our graduates to land their dream careers through our various PTIRU-certified and industry-relevant upskilling programs, specializing in Business Management, Travel and Tourism Management, Hospitality Management, Flight Attendant Preparation, Information Technology, Airport Operations, Construction, Public Administration, Healthcare, Elderly Care and Communication training.

PROGRAM DESCRIPTION

This course provides students with a foundation in management and maintenance practices of the physical plant and facilities of a hotel, restaurant, and/or recreation venue.

LEARNING OBJECTIVES

Upon successful completion of this course, students will be able to:

State the goals of a facilities maintenance program.
Rank order facilities operational and maintenance costs and explain how to minimize expenses and maximize the customer experience.
Describe how maintenance management systems and technologies lead to operational efficiencies.
Describe the economic, regulatory, and market factors that have led the industry to be at the forefront of environmental issues in the context of facilities management.
Describe the principal measures facilities managers take to minimize and manage solid waste.
Describe how water usage levels and waste water management systems are impacted by services offered and regulatory r
equirements.
Explain the various components of industry electrical systems and identify elements of an effective electrical system management and equipment maintenance program.
Explain the components of a heating ventilation and air conditioning system and identify elements of an effective management and equipment maintenance program.
Define basic natural and artificial lighting terms and describe how natural light can be used to meet a building’s lighting and environment needs.
Describe the components of a laundry service and explain how to minimize costs and environmental impacts while not impacting guest satisfaction.
Describe hotel and restaurant planning and development processes.

Modules	Topics
1	Managing facilities, tools and costs
2	Environmental management
3	Sustainability management
4	Comparative v variance analysis
5	Guest security
6	Electrical systems and lighting
7	Heating, ventilation and air conditioning
8	Laundry
9	Building structure and envelope
10	Planning and design
11	Continuation: Planning and design
12	Water management
13	Renovation
14	Continuation: Renovation
15	Review
16	Final Exam and wrap up.

TUITION & FEES

Tuition	CAD 850
Course Retake	CAD 850 per course
Copy of Transcript	CAD 20 per copy

ADMISSION REQUIREMENTS

To be eligible for admission, applicants must meet the following criteria:

1. Basic Admission Requirements

High School Completion: Applicants must have a high school diploma or an equivalent qualification.
Age Requirement: Minimum 19 years of age.
Mature Student Status*: Applicants who have not completed high school and are at least 19 years of age may apply as a mature student.

*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or equivalent.
Applicants will be considered for admission based on the skills and experience they have acquired since leaving school.
The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary
of professional accomplishments, and two professional letters of recommendation. The applicant may be interviewed by the
Registrar’s or Academic office to further assess their suitability for admission to the program of study.

2. English Language Proficiency

Applicants must meet one of the following:

Minimum scores from accepted English tests (e.g., IELTS 5.5, TOEFL iBT 46, Duolingo 95, etc.).
Recent English proficiency test (within 2 years).
Proof of English-language education:
2–3 years of secondary or post-secondary education completed in English in eligible countries.
International credentials must be recognized by WES, ICES, or IQAS.

Please see the Admission Requirements Guide for more information.