Medical Office Assistant

PROGRAM DESCRIPTION

The Medical Office Assistant program prepares students with the foundational skills required for entry-level positions in various healthcare settings, including medical and dental offices, hospitals, clinics, and medical insurance companies. This program provides comprehensive education in essential areas such as Advanced Medical Office Management, Electronic Health Records Management, and Clinical Skills, ensuring that graduates are well-prepared for key administrative and support roles. Upon completion, students are equipped to handle core responsibilities effectively and are also positioned for career advancement and proficiency in the latest office technologies. The program fosters a range of competencies that enhance workplace success, preparing graduates for roles such as medical clerk, medical transcriber, medical office assistant, and assistant medical office manager.

LEARNING OBJECTIVES

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Analyse the structure and functions of the human body to assist in patient care and clinical procedures in a medical office setting.
• Manage electronic health records (EHR) efficiently by applying knowledge of EHR systems to ensure accurate patient documentation and data security.
• Process medical billing and insurance claims using specialised billing software to ensure timely and accurate invoicing and reimbursement.
• Demonstrate proficiency in keyboarding and transcription techniques to create accurate medical documents and transcribe medical dictations with precision.
• Compose professional medical office documents, emails, and reports using Microsoft Office applications and business writing standards.
• Apply effective communication strategies to build positive relationships with patients and healthcare professionals, ensuring clear and empathetic patient interactions.
• Implement basic pharmacological knowledge to assist in medication management and support clinical decisions within a medical office.
• Evaluate current trends and emerging technologies in medical office practices, including artificial intelligence (AI), to improve workflow and patient care.
• Demonstrate leadership and supervisory skills to manage office staff and ensure efficient operations in advanced medical office settings.
• Recall and define essential medical terminology used in both clinical and administrative contexts to ensure precise communication and documentation.
• Develop effective career planning and job search strategies to secure employment in the healthcare field, utilizing knowledge gained during the program.