Retirement Community Administration

PROGRAM DESCRIPTION

The Retirement Community Administration Diploma prepares students for administrative and coordination roles within retirement and senior living communities. The program focuses on developing skills in office administration, documentation management, scheduling, customer service, event coordination, and regulatory compliance support. Students also learn professional communication, cultural sensitivity, and the basics of HR and financial support functions as they relate to senior living operations.

It equips graduates to support daily operations, resident services, and organized community activities within retirement living environments.

LEARNING OBJECTIVES

Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Implement administrative procedures that support daily operations within retirement communities.
• Create a marketing campaign targeting potential residents and their families, focusing on the unique offerings and benefits of the retirement community.
• Identify key human resource policies relevant to senior care, ensuring administrative support for staff scheduling, documentation, and onboarding.
• Develop a financial plan that supports the long-term sustainability of a retirement community, addressing budgetary needs and resource allocation.
• Investigate operational challenges in senior housing administration and propose strategies to overcome them.
• Analyze case studies to identify effective organizational practices in retirement communities and apply those learnings to real-world scenarios.
• Identify key regulations governing aging services, ensuring compliance with standards such as the Community Care and Assisted Living Act (CCALA).
• Conduct a risk assessment for a retirement community, identifying potential hazards and developing strategies to mitigate them.
• Implement operational improvements in a retirement community to enhance efficiency, resident satisfaction, and regulatory compliance.
• Assist in planning administrative support tasks for recreation or hospitality programs without providing or designing resident wellness or care services.
• Apply gerontological theories to real-world scenarios in senior care, promoting best practices that address the needs of older adults.
• Design a comprehensive crisis management framework for senior care facilities, ensuring preparedness for emergencies.
• Implement culturally sensitive practices in administrative interactions with residents, acknowledging diverse backgrounds and needs.
• Develop a communication strategy to enhance interactions between staff, residents, and families within a senior community.
• Use technology platforms to support administrative tasks such as record-keeping, scheduling, communication, and service coordination.