Travel, Tourism & Flight Attendant Preparation

PROGRAM DESCRIPTION

This program consists of courses designed to prepare learners for a career in tourism industry sectors as well as with associations that provide different products and services to tourists. The program examines all sectors of tourism with a particular focus on best practices at all levels of employment and management.

LEARNING OBJECTIVES

• Recognize emerging tourism industry trends and innovations
• Describe the nature and characteristics of tourists
• Explain industry infrastructure developments and needs
• Discuss the international tourism marketplace
• Demonstrate leadership and creativity in tourism industry activities
• Solve dilemmas using ethical solutions
• Apply concepts of sustainability to tourism sectors
• Explain product development and distribution
• Integrate cross-cultural understanding in simulated workplace situations
• Research the concepts and characteristics of tourism as an academic and applied field
• Appraise the role of tourism in the communities and environments it affects
• Apply best practices in tourism businesses, including management, operations, human resources, and legal issues
• Prepare employment documents including a cover letter and resume, and practice interview skills
• Understand world geography and apply this knowledge to the aviation industry
• Identify global features including continents, hemispheres, latitude and longitude, time zones, the Prime Meridian, the Equator, and the International Date Line
• Convert time using the 24-hour clock system
• Use the phonetic alphabet, airport codes, and airline codes appropriately
• Identify continents, major countries, and interpret information relevant to the airline industry
• Identify major air carriers worldwide
• Describe the history and current state of the airline industry
• Use aviation terminology appropriately
• Identify national and international regulatory bodies and their roles
• Describe an air operator’s corporate structure and organizational chart
• Identify cabin crew operating requirements
• Identify airport infrastructure components
• Describe aircraft components and explain the theory of flight
• Identify major aircraft manufacturers worldwide
• Describe major aircraft systems
• Explain aircraft safety and emergency equipment usage
• Describe causes, prevention, and handling of aircraft emergencies and incidents
• Explain crewmember responsibilities and safety procedures in various onboard situations
• Demonstrate effective communication in normal and emergency situations, including PA announcements
• Demonstrate emergency evacuation procedures in a mock flight scenario
• Explain the importance of cabin safety, passenger security checks, and security awareness
• Describe airport screening procedures for passengers and crew
• Explain onboard crew security procedures
• Describe procedures for handling security-related incidents
• Explain principles of exceptional customer service
• Identify procedures for serving customers with special needs
• Describe techniques for handling customer complaints effectively
• Describe inflight service classes and components
• Explain onboard service procedures
• Identify onboard service equipment
• Describe and demonstrate the onboard service sequence
• Describe the Flight Attendant career path
• Explain crew conduct and performance expectations
• Explain professionalism and business etiquette in the airline industry
• Describe effective communication steps
• Develop a Flight Attendant career plan
• Describe the airline hiring process
• Prepare professional job application documents
• Demonstrate interview skills and techniques
• Demonstrate professional behavior and confidence
• Develop and implement a personalized career strategy aligned with industry trends
• Analyze cabin crew responsibilities and emergency procedures, including de-escalation and medical response
• Apply artificial intelligence concepts to support customer engagement and operational decision-making in tourism
• Apply artificial intelligence technologies to improve aviation safety, efficiency, and customer experience